Customer Work Order Form

Phone: 1-866-922-5066 or (920) 922-5066

Email: sales@usnicom.com

Ship Cylinders to:

U.S. Chrome Corp. of WI

650 Oak Park Ave.

Fond du Lac, Wisconsin 54935

Current Turnaround Time

Current Turnaround Time as of May 14th, 2021 is averaging 4-6 weeks. Rush Service is currently unavailable.

RETAIL ORDERS ARE NO LONGER BEING ACCEPTED. PLEASE REACH OUT TO YOUR LOCAL DEALER FOR SERVICING.

DEALERS PLEASE REVIEW BEFORE PROCEEDING!

ALL ORDERS MUST COME WITH ORDER FORM! ANY PARTS RECEIVED WITHOUT AN ORDER FORM WILL BE SHIPPED BACK AT THE OWNERS EXPENSE.

To all registered dealers, we are still processing your orders. Please email sales@usnicom.com for more information on current dealer lead times and available services. We are no longer offering welding services.

To maintain accuracy and customer satisfaction US Chrome now requires ALL customers to include a work order form with each cylinder order. Order forms ensure accuracy of each order and communication between customers and US Chrome. Cylinders sent without work order forms will be delayed until we contact you for specifications.

Cylinder Warranty

U.S. Chrome - Wisconsin (hereafter called "USCW") offers a 365-day warranty on our proprietary NiCom Plating. This warranty covers adhesion issues of the plating only. Upon authorized return inspection by USCW, any plating that is deemed defective due to work performed at our facility will either be repaired or credited onto the dealer’s USCW account at the option of USCW.

This limited warranty does not apply to any product which fails due to damage, misuse, improper installation, improper or inadequate maintenance, extreme temperature failure, mishandling, accident, normal wear, or post-plating modifications. USCW is not liable for damage to parts due to specification or sizing issues. It is the customer’s duty to ensure the specifications are correct before installation.

Any products, including piston kits, which are sold by USCW but not manufactured by USCW, are sold solely with the warranties of the manufacturer(s) thereof.

USCW's liability for its products and processes shall be limited to repairing parts found to be defective by USCW. No Cash Refunds. Parties agree that USCW is not liable for incidental or consequential damages in connection with any actual or alleged defect including: loss of use, loss of income or profit, personal injury, or loss of life or property.

Warranties are non-transferable and meant for the original owner only. Return Authorizations will only be accepted from the original owner.

A Return Authorization number ("RA") must be requested and received from USCW. To receive an RA number, please email sales@usnicom.com and provide the dealer/customer number, cylinder serial number, invoice number, and a description of the alleged defect.

Each product and service are only eligible for one warranty repair or credit. Once an item has been warranty repaired, the item only holds the remainder of the warranty period of the original item or service purchased.

All shipping charges to USCW, insurance and any damage from shipping for any and all warranty claims are the customer’s responsibility. If there is a defect, USCW will pay for return shipping of the replacement item back to the customer (within the continental US) by ground shipping only. If USCW does not find a defect, or the item was shipped from outside the continental US, return shipping will be at the customer’s expense.

USCW reserves the right to deny any and all claims if all conditions and terms are not met.

 

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Please Enter Promo Code “Ship4Free2017” with your incoming paperwork or on your Service Order Form for Free Ground UPS , Speedee, or Priority Mail Shipping (whichever is lower).

*Offer limited to shipments of 15 lbs. or fewer, ground service only.
Cannot be combined with any other offers or promotions.

Call 866-922-5066 if you have any questions!